FAQS

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

What payment methods do you accept?
We accept the following 2 main payment methods:
● PayPal
Swimete primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.

● Secure Credit Card Payment
We can also accept Credit Card payment using Visa, Master card, American expres and Discover .

Where do you ship?
We ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal and Credit Card.

How long does it take to ship my order?
Once you've placed your order, it usually takes 3 to 7 days to process it.
The shipping time is based on the delivery method that you have chosen.

Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
To ask for a return, please contact our customer service.